CompTia A+ Certified
In July 2021, I achieved CompTIA A+ certification and completed a hands-on CCNA course, marking significant milestones in my IT journey.
Welcome to my portfolio journey! Here, I share my growth and experiences as a help desk technician. Through insights, challenges, and lessons learned, I aim to offer valuable resources for fellow IT enthusiasts. Join me in navigating the dynamic world of IT support, learning together and embracing the power of experience. Let’s connect, learn, and evolve in the vast realm of technology.
Welcome to my Portofolio! Here, I share insights into the world of IT support. As your dedicated technician, I’m here to simplify technology and help you navigate your digital challenges. Let’s explore together and find solutions that work for you.
Meet Claudiu Vasilache: a seasoned IT professional with a passion for problem-solving and innovation. Armed with CompTIA certification and a wealth of practical experience, Claudiu specializes in IT support and network security. With a keen eye for detail and a dedication to continuous learning, he’s on a mission to master the intricacies of technology while empowering others along the way.
Experienced IT pro. CompTIA-certified. Specializes in IT support, network security, and continuous learning. Passionate about technology empowerment.
CompTia A+ Certified
In July 2021, I achieved CompTIA A+ certification and completed a hands-on CCNA course, marking significant milestones in my IT journey.
1st Line Support
Following certification, I secured my first job in 1st level help desk support, marking a pivotal step in my IT career.
2nd & 3rd Line Support
After initial help desk support, I progressed to second and third level support roles, deepening my expertise and responsibilities in IT.
Preparing for AWS Cloud Practitioner Exam in 2025
Our primary remote solution aids clients, maintaining records of system configurations, and addressing post-remote session issues efficiently.
I rely on Zendesk for seamless ticket management and customer support, ensuring efficient communication and resolution for all inquiries.
Ideal for building a Knowledge Database, it facilitates quick note-taking, organizing, and retrieval, empowering seamless knowledge management and collaboration.
Before connecting clients to our primary remote solution, or for one time customers, we leverage AnyDesk, a reliable remote desktop software.
I rely on Zoho Vault for my password management needs. It securely stores and conveniently retrieves sensitive credentials, ensuring data protection and seamless access management for myself and our team.
Skilled in IT support and network security, proficient in platforms like Zendesk and ZohoDesk. Certified with CompTIA A+ and CCNA courses. Committed to excellence in client service and staying current with industry trends.
I prioritize staying updated with the latest software trends and technologies, actively participating in online courses and workshops. This proactive approach enables me to troubleshoot software issues efficiently and explore innovative solutions that enhance user experience.
To maintain proficiency in hardware troubleshooting, I regularly engage in hands-on learning experiences and seek out opportunities to deepen my understanding of hardware components and configurations.
My commitment to customer service excellence involves actively listening to client needs, demonstrating empathy, and offering timely and effective solutions. Regularly soliciting feedback from clients helps me continuously refine my communication and problem-solving skills, ensuring consistently high levels of satisfaction and trust.